Personal Summary:
I am working towards my Social Service Worker diploma at Canadore College. I am highly motivated and passionate about leading teams and positively impacting those around me. Strong interpersonal skills; an ability to focus on the needs of others have allowed me to build solid, effective relationships both within and outside of the workplace. I thrive in fast-paced environments where I can put my energy and drive to good use and make quick, effective decisions. My ultimate goal as a leader is to create a positive and supportive work environment where everyone can achieve their full potential.
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Adaptable and committed to continuous learning and understanding new theories and techniques.
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Demonstrated flexibility by adapting to new and unforeseen situations and maintaining professionalism and deadline commitments.
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Maintained excellent attendance records throughout college. I take pride in being responsible and punctual.

Skills
Skills Highlights & Core Strengths
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Adaptable and committed to continuous learning and understanding new theories and techniques.
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Demonstrated flexibility by adapting to new and unforeseen situations and maintaining professionalism and deadline commitments.
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Maintained excellent attendance records throughout college. I take pride in being responsible and punctual.
Communication Skills & Computer Literacy
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Developed practical communication skills to obtain information both electronically and in person using verbal and listening skills
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Hands-on experience in using up-to-date software applications and entering, editing and formatting computerized documentation
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Generated documents using word processing, spreadsheet and database management, information management, scheduling, OHIP billing plus multi-media applications


Post Secondary Education
Social Service Worker, Canadore College
January 2022- December 2023
North Bay ON
SSW Program Highlights
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Trauma-informed practice and crisis intervention
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Human development
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Effective leadership in group settings
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Substance abuse training
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Canada's First Peoples
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Client interviews and assessment
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Methods for dealing with personal violence
Office Administration, CTS Canadian Career College
January- August 2012
North Bay ON
Office Administrator Program Highlights
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Microsoft Office 2007: Word, Excel, Access, Outlook, PowerPoint
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Windows XP, Vista and 7
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QuickBooks/Simply Accounting
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Business Communications
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Customer Service/Interpersonal Workplace Skills
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Work Experience
Customer Sales Representative, National / Enterprise Rent-a-Car
October 2014 - Current
North Bay ON
Prepared rental contracts
Organized daily/weekly/monthly schedules
Provided exceptional customer service (2019 2x Customer Service Index ranking #1 Worldwide)
Schedule reservations
Managed daily invoicing